If you have taken the Bills Paid Ltd Inclusive Bills Package, or the Inclusive Internet, please see their Fair and Acceptable Usage Policy below before signing your Agreement.

For Inclusive Bills customers, all sections of this Policy will apply. For Internet only, all sections excluding the Fair Usage Allowance and Water apply.

Bills Paid Ltd Fair and Acceptable Usage Policy

All of the utilities managed by Bills Paid Ltd are subject to this Fair and Acceptable Usage Policy. Customers must ensure that any use of our Services, or goods relating to our Services, by anyone in your household including visitors, doesn’t in any way contravene the restrictions listed in the Fair and Acceptable Usage Policy. A Fair Usage Allowance will apply to ensure that your energy and water usage is not excessive and kept within reasonable and sensible limits. Should Customers exceed their Fair Usage Allowance, Bills Paid Ltd reserves the right to apply a supplemental charge to cover the amount by which you exceeded the allowance. Information surrounding the Fair Usage Allowance can be found below. Within the Fair and Acceptable Usage Policy, you will also find information surrounding your responsibilities to help keep your network secure. Please ensure that anybody using the goods agrees with this policy and is aware of their obligations under it. This extends to your members of your household, or anybody accessing the network at the property.

Bills Paid Ltd reserves the right to review and update the terms of this policy at any time, we will send written notice if any changes affect an existing Contract. Your continued use of our services will signify your acceptance of any adjustment to these terms.

Fair Usage Allowance

A Fair Usage Allowance will apply to ensure that your energy usage is not excessive and kept within reasonable and sensible limits. Should Customers exceed their Fair Usage Allowance, Bills Paid Ltd reserves the right to apply a supplemental charge to cover the amount by which you exceeded the allowance. The allowances are designed to be generous and if you are sensible with your energy consumption, it is unlikely you will exceed these limits.

Customers are required to send meter readings via email to Bills Paid Ltd on a monthly basis, between 1st-10th each month, to monitor usage. Should the Customer(s) fail to do so at any time, and a representative be required to visit the property to obtain the readings, a charge of £15 will apply.

See the Fair Usage Allowance below. The allowance below is for gas and electricity combined, and varies for properties, depending on the number of bedrooms/occupants. These allowances refer to a twelve month Contract. If the Contract is for a period of less than twelve months, these figures will apply on a pro-rata basis. If you exceed these limits, Bills Paid Ltd reserve the right to apply a supplemental charge to cover the amount by which you exceeded the allowance. Bills Paid Ltd will notify the Customer(s) via email and you will be required to pay the balance within fourteen days. Failure to pay in a prompt manner will result in administration charges.

Fair Energy Usage Allowance for Gas and Electricity (this applies to new contracts, due to begin 1st July 2023):

Number of Tenants Per Property. Annual Fair Usage Allowance Per Property.

2. £2180.88
3. £2422.68
4. £2951.52
5. £3387.80
6. £3778.32
7. £4269.72
8. £4879.68
9. £5489.64

Water

Water usage must be kept within reasonable limits and comparable with other properties of the same size in the area. If a water meter is installed within the property, you will be required to send monthly water meter readings to Bills Paid Ltd via email: info@billspaidltd.co.uk to monitor your water usage. Should we deem the usage at the property to be excessive, you will be informed and allowed the opportunity to reduce your usage. Should you continue to use water excessively, a supplemental charge may apply, to cover any costs that we deem to exceed a fair amount.

For unmetered homes, the maximum rateable value of your premises allowed is £425 for 1 to 5 tenants in your Premises, increasing by £30 for each additional tenant.

For homes where there is a water meter installed, the maximum usage allowed for 1 to 5 bedroom properties is 160 cubic meters of water and 160 cubic meters of sewerage per annum. For each additional bedroom above 5, your allowance increases by 20 cubic meters of water and 20 cubic meters of sewerage per annum. If you exceed these limits, Bills Paid Ltd reserve the right to apply a supplemental charge to cover the amount by which you exceeded the allowance. Bills Paid Ltd will notify the Customer(s) via email and you will be required to pay the balance within fourteen days. Failure to pay in a prompt manner will result in administration charges.

Telephone Line

The telephone line is installed for broadband purposes only. We do not provide a telephone and the cost of calls is not included within your Inclusive Bills Package. Should you provide and use your own telephone within the property, additional charges will apply.

Broadband

Security & Other users
You (and your co tenants) are responsible for ensuring that your usernames, passwords and login details for any internet service or equipment remain confidential so that the network cannot be used by any unauthorised person including, but not limited to, those controlling access to;
(a) any computer hardware systems or networks
(b) any computer software or applications
(c) any other services accessed by you in the use of either of the above.

You shall not disclose these credentials to any third party or use the same for any purpose connected with the improper use of the network including accessing or attempting to access other parts of the services for which you do not have access rights. You are responsible for taking all reasonable steps necessary to prevent a third party obtaining access to our network. You must immediately advise us if you become aware of any violation or suspected violation of these security provisions. You are responsible for all uses made of the broadband through your account (whether authorised or unauthorised) and for any breach of this policy whether an unacceptable use occurs or is attempted, whether you knew or should have known about it, whether or not you carried out or attempted the unacceptable use alone, contributed to or acted with others or allowed any unacceptable use to occur by omission. You agree that neither Bills Paid Ltd nor the broadband provider are responsible for any of your activities in using our network. Although the internet is designed to appeal to a broad audience, it’s your responsibility to determine whether any of the content accessed via the broadband service is appropriate for children or others in your household home to view or use.

Prohibited Activities
1. Granting access to your broadband service to others not specifically authorised by you.
2. Activities that invade another’s privacy, cause annoyance, inconvenience or needless anxiety to any person.
3. Sending, receiving, publishing, posting, distributing, disseminating, encouraging the receipt of, uploading, downloading, recording, reviewing, streaming or using any material which is offensive, abusive, defamatory, indecent, obscene, unlawful, harassing or menacing or a breach of the copyright, trademark, intellectual property, confidence, privacy or any other rights of any person. Unlawful, fraudulent, criminal or otherwise illegal activities.
4. Knowingly or negligently transmitting or uploading any electronic material (including, without limit, files that contain viruses, corrupted files, or any other similar software or programmes) which is known or likely to cause, interrupt, damage, destroy or limit the functionality of any computer software, hardware or telecommunications equipment owned by Bills Paid Ltd and/or the utility provider or any other internet user or person.
5. Anything that may disrupt or interfere with the network or services or cause a host or the network to crash.
6. Launching “denial of service” attacks; “mail bombing” attacks; or “flooding” attacks against a host or network.
7. Circumventing the user authentication or security process of a host or network.
8. Creating, transmitting, storing or publishing any virus, Trojan, corrupting programme or corrupted data.
9. Monitoring or recording the actions of any person entitled to be in your home without their knowledge or any person or thing outside of your home or premises including, without limitation, any public highway or roadway or another person’s home or business premises.
10. Activities that are in breach of any other third party’s rights, including downloading, installation or distribution of pirated software or other inappropriately licensed software, deletion of any author attributions, legal notices or proprietary designations or labels in any file that is uploaded, falsification of the origin or source of any software or other material.
11. Collecting, streaming, distributing or accessing any material that you know, or reasonably should know, cannot be legally collected, streamed, distributed or accessed.

Extent of Service

We have no responsibility for or control over, the Internet Services you access and do not guarantee that any services are error or virus free,
We have no responsibility for, or control over, the information you transmit or receive via the Internet.
We do not guarantee:
The availability of the Internet Service
The speed at which information may be transmitted or received via the internet Service; or
That the Internet Service will be compatible with equipment or any software which you use.

Reporting to Bills Paid Ltd

All Customers are to report any illegal or unacceptable use of the goods managed by Bills Paid Ltd, by sending an email to info@billspaidltd.co.uk.

Change of Contract

Allowing a change to an existing Contract is at the discretion of Bills Paid Ltd and must be confirmed in writing by ourselves or our Agent. Should a Customer exit the agreement at anytime and/or a change to the agreement be necessary, an administration charge of £40 will be payable by the persons leaving the Contract.

Breaches of this Policy

If any Customer(s) use of Bills Paid Ltd’s services or the goods we manage constitute a breach of this policy or if we deem that your use of the goods is negligent, Bills Paid may, at its discretion, either give notice to stop the unacceptable use(s) or terminate the provision of our service.